Once your order is placed, our team prepares it for dispatch as quickly as possible:
Processing Time: Orders are usually prepared and shipped within 1–3 business days of receipt.
Orders placed on weekends or UK public holidays will begin processing on the next business day.
You will receive a shipping confirmation email as soon as your order has been dispatched.
2. UK Shipping Options & Delivery Times
We offer reliable delivery options within the UK. Estimated delivery times start from the date your order is dispatched.
Standard UK Shipping
Delivery by reputable carriers such as Royal Mail or a tracked service.
Estimated delivery: 2–5 working days after dispatch.
Express UK Shipping
Faster tracked delivery available at checkout.
Estimated delivery: 1–2 working days after dispatch.
Please note that delivery estimates are guidelines and may vary slightly during peak periods or due to carrier delays.
3. International Shipping (Outside UK)
We also ship to many international destinations. Delivery times for international orders vary depending on location and customs processing:
European destinations: typically 5–12 business days
Other international destinations: typically 7–20 business days
International orders may be subject to local customs duties, taxes or import fees, which are the responsibility of the customer unless otherwise stated at checkout. For UK orders to EU countries post-Brexit, additional VAT implications may apply for shipments above certain thresholds.
4. Shipping Costs
Shipping costs are calculated at checkout and depend on:
Delivery destination (UK or international)
Shipping method selected (standard or express)
Order weight and size
If a free shipping offer applies, this will be clearly shown at checkout.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number and instructions to monitor your parcel online.
If tracking information is delayed or unavailable, you can also check the status by contacting our customer service team.
6. Lost, Delayed or Damaged Packages
In the rare event your order is lost, significantly delayed, or arrives damaged:
We will assist with the carrier investigation or provide a suitable solution in line with our policies.
7. Returns, Exchanges and Cancellations
For details on returns or exchanges, please refer to our separate Returns and Exchanges Policy linked on our site. Your rights under UK consumer legislation are not affected by these terms.
8. Additional Information
We recommend checking that your shipping address is correct at checkout to avoid delivery issues.
In some cases, shipping times may be longer due to local customs processing, remote delivery areas, or unforeseen carrier delays.
If you have any questions about shipping or your order, please contact us: support@ethanandlara.com
